Unfortunately ALL businesses need a cancellation policy.
For some people the equine business is a leisure activity for others it is their place of employment. At Avoca Park it is our place of employment and that of our staff who we have a responsibility to.
At Avoca Park we all work very long hours to supply a service to the equine industry that we can be proud of. This is in all facets such as the lessons both on the school horses and with the clients when they come for lessons. Horses in for training, agisted horses and the clinics and workshops that we run. Accommodation bookings also fall under this policy.
We completely understand that circumstances arise that sometimes prevent people maintaining their booking commitment, in return we would like our customers to understand that once a booking has been made that position is no longer available for someone else. Whether that be a lesson position, a horse coming in for training, a clinic or workshop position, an accommodation booking or an agistee position.
For this reason we have had to put a cancellation policy in place…
Casual Lessons – Full payment to be made if cancellation is within 24 hours day.
Term Commitment Lessons – There is NO refund of lost lessons unless organised prior term commitment is made. Our administration team try their best to adjust the term plan if its possible when given enough warning but it is not always a possibility. Unfortunately sickness does not entitle a refund. If you have an unexpected injury or illness that leaves you unfit to ride and you need to cancel the remainder of your term commitment, please get a doctors certificate and call us.We will keep the remainder of your term commitment as credit until you are fit to ride again.
Horse Training Deposit – On booking a horse in for training at Avoca Park we ask for a $200 deposit to confirm your position. This deposit is non-refundable within 1 month of booking date. Up until 1 month prior arrival a refund will be given minus 25% administration expenses.
Accommodation Bookings – Full payment is required to hold your accommodation position both in the bunkhouse and the apartment. Up until 1 month prior arrival a refund will be given minus 25% administration expenses. Within 5 days of arrival the first night is non-refundable and the remaining 4 nights 50% refundable.
Clinic or Camp Bookings – Notice of withdrawal from the clinic for any reason 1 month prior to clinic will result in forfeit of the payment. Notice of withdrawal from the clinic after the payment has been paid (4 weeks prior) still incurs an obligation to pay the full clinic cost and a refund cannot be given unless a replacement rider/fence sitter is found. Finding the replacement rider is the responsibility of the original clinic participant. The clinic organiser will also contact any riders on the waiting or mailing lists. 25% will be retained by Avoca Park from any withdrawal of clinic for administration expenses when refunds are available.
Agistment – To reserve an agistment position at Avoca Park we require a deposit of 1 full month agistment. This deposit is non-refundable within 1 month of arrival date.
Cancellations by Participants:
If cancellation occurs after 4 weeks before booked camp/clinic 50% of fees will be retained.
If cancellation occurs within 1 week of camp/clinic 75% of fees will be retained.
If cancellation within 24hour period of camp/clinic, full payment is due.
Should you wish to replace or add a participant to the Kids Camp/ Clinic after registration has already occurred, contact our office for assistance (we have a maximum of 8 kids per camp.
Except as otherwise set out, no refunds or credits will be provided to a participant who misses part or all of a Camp/clinic.
Please note that there are no fees to transfer your Camp to another Camp date if there is room, but it is unlikely that we will be able to accommodate a transfer based on the current demand and capacity of our Camp/Clinic programs.
If Avoca Park must cancel a Camp before the program commences due to, but not limited to, any of the following reasons, all fees paid will be fully credited to use again within a 3 month period of the refunded:
– A staff member is unable to work the Camp and Avoca Park is unable to provide a replacement staff
– Public health restrictions change such that we are no longer allowed to run the Camp
If you are unable to attend due to new restrictions or regulations put in place by the DHHS. You will be given credit which has to be used within 3 months of the restrictions lifting.
If a Camp is cancelled by Avoca Park after it has already started (which would occur, for example, if anyone in the Camp were to test positive or be suspected of having COVID-19), a prorated refund will be provided for any fees paid.